Draft, not ready to publish. Four things are still to be filled in, each marked in square brackets below: a monitored email address for data questions, how long a request takes, the retention period for the anonymised financial records, and the date this page is published. Dhun supply all four. Remove this notice once they are in.

Dhun Wellness

Delete your account

This page explains how to ask us to delete your Dhun Wellness app account and the data held with it, what gets deleted, and what we keep.

It applies to the Dhun Wellness app for guests, published on Google Play as com.dhunwellness.app.

How to ask

In the app

Open the Dhun Wellness app and sign in.
Tap Me, the last tab.
Scroll to Account.
Tap Delete account, then confirm.

By email

Write to [DHUN TO FILL: monitored support email] from the email address on your account, or tell us the mobile number you use to sign in, so we can find you.

What happens next

Asking does not delete anything by itself. Your request is recorded and passed to Dhun's management team, who carry out the deletion. You will normally hear back within [DHUN TO FILL: response time].

You stay signed out of the app from the moment you ask. If you change your mind before we have acted, contact us on the address above.

What is deleted

Every record of these is removed:

The health questions you answered when you joined
Clinical flags and notes held about you
Your care plans, programme enrolments and daily check-ins
Your treatment history
Any photographs taken as part of your care
Notes of your conversations and interactions with us
Waitlist entries, booking requests and cancellation requests
Your consents and marketing preferences, and your place on any list we use to contact guests
Feedback you sent and notifications we sent you
The devices and sign-in sessions on your account

Your guest record itself is emptied rather than left as it was. Your name becomes "Erased guest", and your phone number, email address, date of birth, anniversary, guest notes, tags, membership and therapist preferences are all cleared.

What we keep, with you taken out of it

A business has to keep its books, so a small number of records survive in anonymous form. None of them carries your name, your phone number or your email address, and none of them carries anything about your health.

Appointments. The appointment stays on our schedule so our records of the day are complete, listed under "Erased guest" with any note removed.
Payments. The amount and the date stay in our accounts, with no link to you.
Calls. We keep only that a call took place. The name, both phone numbers, the recording, the transcript and the summary are all removed.
Internal tasks. Kept in anonymised form.

These anonymised records are held for [DHUN TO FILL: retention period for anonymised financial records].

Want a copy instead of a deletion?

You can ask us for a copy of what we hold about you without deleting anything. In the app, tap Me, then under Account tap Download my data. You can also ask by email at the address above.

Your rights

We record every deletion we carry out, noting that it was requested under India's Digital Personal Data Protection Act. If you are unhappy with how we have handled your request, write to [DHUN TO FILL: monitored support email].